Privacy Policy
How we handle personal data across our real estate platform
This Privacy Policy explains how iCloudReady ("we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our websites, use our cloud platform and APIs, or interact with our mobile experiences (together, the "Services"). We are committed to handling personal data responsibly and in line with this notice and applicable law. If you do not agree with this Policy, please do not use the Services.
Information We Collect
Data we gather from our users
We collect information that you provide directly—for example when you register an account, request a demo, subscribe to updates, submit a contact or support form, complete onboarding steps, or correspond with us. This may include name, work email, phone number, company name, role, billing details (where applicable), and the content of your messages. We also collect information automatically when you use the Services, such as device and connection data, browser type, IP address, approximate location derived from IP, log and event data, pages viewed, referring URLs, and diagnostic information used to secure and improve reliability. If you integrate third-party tools or import data into the platform, we may process information those systems make available to us according to your configuration and permissions.
How We Use Your Information
Purposes of data processing
We use information to provide, operate, and maintain the Services; authenticate users; process transactions; deliver customer support; personalize certain experiences where appropriate; monitor usage and performance; detect, prevent, and respond to fraud, abuse, and security incidents; comply with legal obligations; and communicate service-related notices. Where permitted, we may use aggregated or de-identified data for analytics, benchmarking, and product development so we can improve workflows across CRM, property operations, transactions, marketing, and communications modules. We do not sell your personal information as a product. Marketing communications are sent in accordance with applicable law and your preferences where required.
Data Security
How we protect your data
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. Measures may include access controls, encryption in transit where supported, monitoring, vulnerability management, and vendor due diligence. No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please notify us promptly using the contact details provided by your account team or on our website.
Cookies & Similar Technologies
How we use cookies and local storage
We and our service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, keep you signed in where applicable, measure site performance, understand how visitors navigate our marketing pages, and improve security. You can control many cookies through your browser settings. Blocking certain cookies may impact how parts of the Services function. For more detail about specific tools we use, refer to any cookie notice presented on our sites or contact us.
How We Share Information
Service providers, legal requirements, and business transfers
We may share information with vendors and service providers who perform services on our behalf—such as hosting, analytics, email delivery, customer support tooling, security monitoring, and payment processing—subject to appropriate confidentiality and security expectations. We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, and security of iCloudReady, our users, or the public. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will provide notice where required by law.
International Transfers & Retention
Where data is processed and how long we keep it
We may process and store information in countries other than where you live, including where we or our providers operate facilities. When we transfer personal data across borders, we use appropriate safeguards where required by applicable law. We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and legal requirements.
Your Privacy Rights & Choices
Access, correction, deletion, and objections
Depending on your location and applicable law, you may have rights to access, correct, update, or delete certain personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; or request portability where technically feasible. To exercise rights, contact us using the details published on our website or through your account administrator. We may need to verify your request and may decline requests where permitted by law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Changes to This Policy & Contact
Updates and how to reach us
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy and revise the effective date where shown, or provide notice as required by law. If you have questions about this Policy or our privacy practices, please contact us through the contact options provided on our website or via your account representative.